The Ordinary Hyaluronic Acid 2% + B5 Serum with Ceramides – Plumping, Hydrating, Fragrance Free – 1 fl oz

At Naperville Pharma, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with our return and refund policy.

1. Return Eligibility

You may return products under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 7 days of receiving the product.
• The product must not be damaged or tampered with.
• Certain items, such as perishable goods, opened supplements, or prescription medications, are non-returnable for health and safety reasons.

2. Return Process

To initiate a return:

1. Contact our customer support team at hkhan@napervillepharma.com with your order details.
2. Our team will guide you through the return process and provide a return authorization.
3. Ship the item back to our designated address.
4. Once we receive the returned product and inspect its condition, we will process your refund or replacement.

3. Refund Policy

Once your return is approved, refunds will be processed as follows:

• Original Payment Method: If eligible, the refund will be credited to your original payment method within 7-10 business days.
• Store Credit: In some cases, we may offer store credit for future purchases.
• Shipping Costs: Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item received).

4. Exchanges

We allow exchanges for defective, damaged, or incorrect items. If you need an exchange, please contact us within 3 days of receiving your order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used health supplements and medications.
• Perishable goods.
• Items purchased on clearance or promotional sales (unless defective or damaged).

6. Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellations are not allowed, and the standard return process applies.

7. Contact Us

If you have any questions regarding our return and refund policy, please reach out to us: 

Email: hkhan@napervillepharma.com
Phone: +1 630 922 1100
Address: 1020 East Ogden Avenue, Naperville Illinois 60563, United States

By purchasing from Naperville Pharma, you agree to the terms stated in this policy.

Shipping Policy 🚚

At Naperville Pharma, we are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below for important information about how and when your order will be shipped.

Order Processing Time:
All orders are carefully processed within 2 to 3 business days after your purchase is completed. Our team works diligently to prepare your items for shipment, ensuring that each order is handled with care and accuracy.

Shipping Time:
Once your order has been processed, it will be shipped within 2 to 3 business days. We strive to dispatch your package as quickly as possible so you can receive your items without unnecessary delays.

Delivery and Tracking:
As soon as your order is shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the status of your shipment and know exactly when to expect your delivery.

We are dedicated to ensuring your order arrives safely and promptly. If you have any questions about your shipment or need further assistance, please don’t hesitate to contact our customer support team.