At Naperville Pharma, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with our return and refund policy.
1. Return Eligibility
You may return products under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be initiated within 7 days of receiving the product.
- The product must not be damaged or tampered with.
- Certain items, such as perishable goods, opened supplements, or prescription medications, are non-returnable for health and safety reasons.
2. Return Process
To initiate a return:
- Contact our customer support team at hkhan@napervillepharma.com with your order details.
- Our team will guide you through the return process and provide a return authorization.
- Ship the item back to our designated address.
- Once we receive the returned product and inspect its condition, we will process your refund or replacement.
3. Refund Policy
Once your return is approved, refunds will be processed as follows:
- Original Payment Method: If eligible, the refund will be credited to your original payment method within 7-10 business days.
- Store Credit: In some cases, we may offer store credit for future purchases.
- Shipping Costs: Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item received).
4. Exchanges
We allow exchanges for defective, damaged, or incorrect items. If you need an exchange, please contact us within 3 days of receiving your order.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used health supplements and medications.
- Perishable goods.
- Items purchased on clearance or promotional sales (unless defective or damaged).
6. Cancellation Policy
- Orders can be canceled before shipment for a full refund.
- Once shipped, cancellations are not allowed, and the standard return process applies.
7. Contact Us
If you have any questions regarding our return and refund policy, please reach out to us:
Email: hkhan@napervillepharma.com
Phone: +1 630 922 1100
Address: 1020 East Ogden Avenue, Naperville Illinois 60563, United States
By purchasing from Naperville Pharma, you agree to the terms stated in this policy.
